EBOCAB Privacy Policy

Effective Date: 15/11/2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the EBOCAB service ("Service") and informs you about your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalised have meanings defined in this section. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

Account
A unique account created for you to access our Service or parts of our Service.
Affiliate
An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Application
The software program provided by EBOCAB, downloaded by you on any electronic device.
Company
(referred to as either "the Company," "we," "us," or "our" in this Privacy Policy) refers to EBOCAB Limited, located at 8443+W78, Centenary City, by Spera In Deo, Abakaliki, Ebonyi State, Nigeria.
Country
Nigeria
Device
Any device that can access the Service, such as a computer, cellphone, or tablet.
Personal Data
Any information that relates to an identified or identifiable individual.
Service
Refers to the EBOCAB Application.
Service Provider
Any natural or legal person who processes the data on behalf of the Company. This refers to third-party companies or individuals employed by the Company to facilitate the Service, perform services related to the Company, or assist the Company in analysing how the Service is used.
Usage Data
Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
You
The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, which can be used to contact or identify you. This data may include, but is not limited to:

  • Contact Details: Name, phone number, email address, home, and work locations.
  • Profile Information: Profile photo, stored addresses, language, and communication preferences.
  • Geo-location: Pick-up location, nearby vehicles, travel progress, and trip destination.
  • Payment Information: Billing amount and payment method used.
  • Communications: Records of chats or customer service interactions.
  • Device Information: IP address and device identifier where the EBOCAB app is installed.
  • Service Usage Data: Data on travel conditions, trip times, and ratings provided by drivers.
  • In-app Communications: Date, time, and content of communications within the app, such as the "Chat with Driver" feature.

Usage Data

Usage Data is collected automatically while using the Service. It may include:

  • Your device's Internet Protocol (IP) address, browser type, browser version, and details of your activity within our Service (e.g., pages visited, visit time, and diagnostic data).
  • Information collected through mobile devices, such as unique device identifiers and other diagnostic data.
  • Data sent by your browser whenever you access the Service via a mobile device.

Information Collected while Using the Application

With your prior permission, we may collect:

  • Location Information: Necessary to locate you for pick-up and drop-off.
  • Contacts List: To simplify contact access if needed within the Service.
  • Device Camera/Photo Library: If used to enhance profile details or for any similar feature.

These permissions can be enabled or disabled through your device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To Provide and Maintain our Service: Including monitoring the usage of our Service.
  • To Manage Your Account: Registering you as a user allows access to different functionalities of the Service.
  • To Fulfil Contractual Obligations: Processing purchase contracts and other agreements with us through the Service.
  • To Contact You: Using email, calls, SMS, or in-app notifications for Service updates, product changes, security alerts, or other service-related information.
  • To Inform You about Offers: Providing you with news, offers, or information on services similar to those you’ve used, unless you opt-out.
  • To Manage Requests: Handling inquiries or support requests.
  • For Business Transfers: Using your information to evaluate or conduct a merger, acquisition, or sale of assets.
  • For Other Purposes: Data analysis, usage trend identification, campaign effectiveness, and service improvement.

Sharing Your Personal Data

Your data may be shared in these scenarios:

  • With Service Providers: To monitor and analyse Service use, or to contact you.
  • For Business Transfers: During negotiations of any merger, sale, or acquisition involving the Company.
  • With Affiliates: We may share information with affiliates, subject to this Privacy Policy.
  • With Business Partners: For offering products, services, or promotions.
  • With Other Users: When you share personal information publicly or with other users.
  • With Your Consent: For any other purpose with your consent.

Retention of Your Personal Data

EBOCAB retains your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We also retain data as required for legal compliance, dispute resolution, and enforcing agreements. Usage Data is generally retained for shorter periods unless used to enhance security or functionality.

Transfer of Your Personal Data

Your data may be transferred to and maintained on computers outside your region, where data protection laws may differ. By submitting your information, you agree to such transfers. We ensure appropriate safeguards are in place to protect your data.

Disclosure of Your Personal Data

  • For Business Transactions: Your Personal Data may be transferred in cases of merger or asset sale.
  • For Legal Obligations: We may disclose data if legally required or to protect EBOCAB’s rights, public safety, or to prevent potential wrongdoing.

Security of Your Personal Data

While we use industry-standard security measures to protect your Personal Data, no method of transmission or electronic storage is 100% secure.

Service Providers

We may use third-party providers for services like payment processing, analytics, and customer support. They have access to your data only to perform these tasks and are obligated to maintain confidentiality.

Analytics and Marketing

EBOCAB may use third-party services like Google Analytics, Firebase, and Freshdesk to monitor usage and engage in remarketing on third-party sites after your visit. You may opt out of certain features via device settings or specific opt-out links.

Payments: We use Paystack to process payments. For more information on their privacy practices, visit https://paystack.com/terms.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from minors. If a child has provided us with Personal Data, contact us, and we will delete it as required.

Links to Other Websites

Our Service may link to third-party sites that are not operated by us. We encourage you to review the privacy policies of these sites as we hold no responsibility for their practices.

Account Deletion

To delete your account, contact us at support@ebocab.com. Verification may be required, and deleted data is irreversible unless legally required to retain it. The process may take up to 3 days.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We’ll notify you of significant changes by posting the new policy on this page and updating the “Effective Date” above.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: support@ebocab.com

Phone: +23490EBOCAB

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